GUARANTEE SATSIFACTION GUARANTEED! We guarantee your complete satisfaction with all Phat Lips products! If for any reason you are not 100% satisfied please follow below details: RMA's for refund must be obtained within 30 days from date of receipt. Returns/exchanges accepted in original packaging only. A 15% restocking fee will be detucted for returned items. All exchange/refunds must be received by us within 30 days of you receiving your order. All shipping and handling fee will not be returned in any case. Please send back your Phat Lips product with a brief explanatin as to why your were not statisfied. Quote the Authorization Number.