POLICIES Refund/Exchange Policy We stand behind every product that we sell. Any item that does not meet your expectations may be returned for a credit or refund within 30 days of receipt of goods. All returns must be accompanied by a return authorization number issued by PHAT LIPS. Please contact us via e-mail at phatlips@phatlipserum.com or by phone at (204)-997-4456 to obtain the needed R.A. Number. Return merchandise with RA number to: PHAT LIPS PO Box 1432 Gimli, MB Canada R0C1B0 NOTE: Refunds sent with no RA number, or mailed to the call center will be returned to sender. Shipping Costs Customer assumes all costs in shipping to us, and costs involved shipping back to the customer. All replacement/repaired products are shipped USPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment. Customs/Duties/Taxes Any applicable Customs, Duty and tax fees incured as product crosses any borders will be deducted from refund total. Restock Fee A 20% restocking fee will be detucted on all non-defective returns. SHORTAGES Any order which is shipped incomplete will be completed by "PHAT LIPS". We will either ship the missing items at no additional shipping charge or give credit for future purchases. Notification of shortages must be made within 3 days of receipt of merchandise. Order Cancellation Policy ) Please submit any cancellation via email to phatlips@phatlipserum.com, or call on our business phone at 204-997-4456. Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping. Warranty Policy Warranty Procedure We suggest you contact our tech support team first by searching our FAQ data baseto determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details. No phone call or email is necessary! 30-Day Warranty All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.